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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nick D.

March 28, 2024

5  out of  5
rating by Nick D.
"I've been a customer for almost 10 years now, and Joe Nachbaur and his staff has always been stellar when it comes to their service. Highly recommended. A special shout out to Cecille B, her customer service and attention to detail should be commended."
We responded:
"Nick, thank you for being a wonderful customer to this entire team. We look forward to working with you and exceeding your expectations of any customer experience that you have. - Joe"
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Danielle Krinsky

March 18, 2024

5  out of  5
rating by Danielle Krinsky
"Lisa on Joe's team did an excellent job, great customer service!"
We responded:
"Danielle, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their needs. Thank you. - Joe"
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Teresa Leiva

March 18, 2024

5  out of  5
rating by Teresa Leiva
"I recently spoke with Andres and he was beyond helpful throughout the insurance shopping process . The industry is difficult to understand but he broke down the details really well for me !"
We responded:
"Teresa, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - Joe"
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F F

March 9, 2024

1  out of  5
rating by F F
"El servicio aqui es horrible a estas personas solo le importa el dinero en caso de accidente buscan excusasas de cualquier manera pera no hacerse responsable i have a bad experience here dont recommend my insurance chance it bad because this places they fucked up my record closing my account because just 1 late payment"
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Edyson Martinez

February 9, 2024

5  out of  5
rating by Edyson Martinez
"Had such a great experience with Jamar flawless customer service, patience, knowledgeable, clear speaking and friendly. He addressed my problem and helped me understanding my policy questions. He’s the best, he deserves a raise! 🥳"
We responded:
"Edyson, Thank you for giving my team and I the opportunity to assist you in your time of need. We look forward to providing you with an exceptional customer service experience in the future as well. - Joe"
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Gary M

January 12, 2024

5  out of  5
rating by Gary M
"Outstanding providers and Jamar B. Gives great customer service! Would recommend them to anyone looking for insurance in the area."
We responded:
"Gary, your great feedback to our State Farm Agency is always appreciated. My team and I will continue to work hard to earn your business each day! - Joe"
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Brad Simon

September 12, 2023

5  out of  5
rating by Brad Simon
"Cecile is a wonderful agent. Always a great experience 👍🏼"
We responded:
"Brad, thank you for providing us with a great rating! We appreciate your support! - Joe"
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Melissa Lozada

August 4, 2023

1  out of  5
rating by Melissa Lozada
"BUYER BEWARE. They do not give accurate quotes and will double your insurance rate then cancel your insurance without your knowledge. Due to their negligence our claim was denied for non payment when we paid in full for the initial quote sand I have proof we did. They raised it by double days later. Their agents don’t give you accurate quotes and you’re better off calling insurance companies directly on your own so at least the conversation is recorded and they can honor their mistake. This agency is negligent and lies to you."
We responded:
"Melissa, I searched our customer base and don’t see you as a customer. I have a feeling you go by another name, and this is reference to a claim on that policy. I know its frustrating when a claim gets denied. Our corporate office responded to your concerns in writing in July. All appropriate steps were taken on your policy, you received several notices advising you of the balance due, and unfortunately it lapsed for nonpayment of premium. Its frustrating but at this point there is nothing my office can do to resolve your concern. -Joe"
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Good Citizen

May 19, 2023

5  out of  5
rating by Good Citizen
"Joe Nachbaur's State Farm Insurance office in the Heights has been my go-to insurance provider for over 15 years, and I am consistently impressed with the level of service I receive. The entire staff at this office is knowledgeable, professional, and always willing to go above and beyond to meet my insurance needs."
We responded:
"Jack, continuing a relationship with our customers is what we look forward to after we have assisted you with your current insurance matters! - Joe"
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Donne Kez

March 10, 2023

1  out of  5
rating by Donne Kez
"Need to work on customer service"
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Pop Mason

November 4, 2022

5  out of  5
rating by Pop Mason
"Like a good neighbor Statefarm is here! Quick service and very helpful staff."
We responded:
"Hello, our doors will always be open to you and your family! We appreciate you and your business! - Joe"
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Carlos Fernandez

October 14, 2022

5  out of  5
rating by Carlos Fernandez
"Joe took the time to thoroughly explain coverages and their importance. He showed me by adding additional limits that the cost was not that significant but was better suited for my needs. Thank you Joe! I appreciate the time, knowledge and service you and your staff have consistently provided."
We responded:
"Carlos, it is so important to understand your insurance coverage and my team strives to make sure that you do! There is no rushing your asset protection. Call or stop in anytime with any questions. We are always here! Thank you for your business. - Joe"
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Christopher Leen

October 14, 2022

5  out of  5
rating by Christopher Leen
"Joe and his team are top notch. My wife’s fender bender was rectified swiftly and professionally. Thanks again! ."
We responded:
"Christopher, thank you for sharing your experience with my team and I! I truly enjoyed working with you and am always here if you need any guidance. Thanks for your kind review! - Joe"
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Vincent Romano

October 14, 2022

5  out of  5
rating by Vincent Romano
"Joe Nachbaur and his team are top notch. He explained all our options and got us a great price. He made buying insurance easy."
We responded:
"Vincent, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their needs. Thank you for taking the time to leave this kind review! Call us anytime. - Joe"
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James Nachbaur

October 14, 2022

5  out of  5
rating by James Nachbaur
"Best in the business"
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Nunzio Appio

October 14, 2022

5  out of  5
rating by Nunzio Appio
"Joe has been my agent for 10+ years. He’s a real pro and has helped me with various insurance needs for years. From Auto, Homeowners and Life Insurance Joe has been a great partner meeting all my needs. I’ve recommended him to all my family and friends."
We responded:
"Nunzio, your kind words made my day! Thank you for sharing. I am thrilled to have a great customer like you and appreciate your positive feedback about my office and our ability to help you effortlessly. We are always here! Here's to the next 10+ years together! - Joe"
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lisa silva

October 13, 2022

5  out of  5
rating by lisa silva
"I’ve been insured with Joe’s office for several years. He has the best team. They are extremely knowledgeable and friendly. Anytime I have question they go above and beyond to resolve my concerns. I recently purchased life insurance and they did a great job helping me pick the write policy for my needs. I highly recommend them to anyone!"
We responded:
"Lisa, thank you for your unmatched loyalty over the years, and for providing us with such positive feedback! We will always have your best interests in mind. My team and I look forward to assisting you for many more years to come as we appreciate your business! - Joe"
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Lizette Belleza

October 13, 2022

5  out of  5
rating by Lizette Belleza
"I have been a State Farm customer for a few years now and this team is excellent. Their staff is super friendly, efficient, and very professional on all levels. I normally deal with Ms. Rosa Desriviere when I call their office and her service is always top notch. She's always very helpful and informative whenever I have questions or issues. She is also very prompt when responding to my emails. Overall, Mr. Joe Nachbaur has an amazing staff!!! I would recommend his team to anyone!!!"
We responded:
"Lizette, we will always go above and beyond to exceed your customer service expectations! My team and I will always be here to support your insurance needs as your loyalty means the world to us. Thank you for your thoughtful review and feedback about Rosa. - Joe"
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Jodi Liss

October 7, 2022

1  out of  5
rating by Jodi Liss
"Totally disorganized and unprofessional. It took them more than a month to organize a simple life insurance policy and then tried to charge me 50% more than the quote despite excellent health exam results."
We responded:
"Jodi, I sincerely apologize for your negative experience. We value each and every one of our customers in addition to their feedback. If there is anything that we can do to help you in the future please contact me at our office. - Joe"
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Jodi Liss

October 7, 2022

1  out of  5
rating by Jodi Liss
"Very disorganized and kept making mistakes when I asked for a simple life insurance policy. After more than a month, they then tried to charge 50% more than they had quoted me despite excellent results on my health exam."
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ANGHELA Jimenez

October 1, 2022

1  out of  5
rating by ANGHELA Jimenez
"I had the worst 7 years of service with you, that's why I left and my 26-year-old fiancé fought every month that his fees went up, and he finally understood that without some thieves, when you are already a client, you have the worst customer service. our recommendations nooooo take these people are one thing is the state farm company and another is each agent who presents you look for another they are bad and deceitful."
We responded:
"Anghela, I'm very sorry to hear about your recent experience. We strive to provide excellent service to everyone. I would like to discuss this with you and resolve your concerns. Please give me a call at the office at your convenience. Thank you. - Joe"
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brittany yupanqui

September 30, 2022

5  out of  5
rating by brittany yupanqui
"I received such great customer service from Cecille B. , she was truly empathetic of my situation and super happy to assist with changes needed on my policy on the spot. I felt comfortable asking her questions and look forward to any future encounters with her. (Let’s hope not a bad situation again lol)"
We responded:
"Brittany, I am so pleased to hear this amazing review about Cecille's service she provided to you. My team and I care deeply about my clients and it's extremely important to me that you feel that. Please call or stop in anytime! - Joe"
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Roca

June 17, 2022

1  out of  5
rating by Roca
"I called to cancel my insurance. A man (I don't know his name he didn't mention) picked up the phone and say he will do it right now. I haven't got any notifications since then. No email, text message, calls, website notifications. Nothing. I then called again to make sure that it will be canceled. The man said that the website will not change right away and he will cancel it by today. By the end of the day I still didn't have any notifications. So I sent out 2 emails to ask the progress. Still no reply until I called next day. The next day I called again to ask what was the progress. Lisa talked to me this time. She was very helpful and told me that no one had ever cancelled my insurance. I was very upset and asked who I talked to yesterday. If the simple task that I asked cannot be dealt with, then what was point of me wasting time and making the calls? Lisa said there was only one man with her in the office and he said he hasn't talked to me. So a ghost picked up my first 2 calls. Lisa cancelled my insurance and sent me confirmations within minutes. If anyone wants to contact this branch, talk to Lisa. The other guy should be fired."
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Google Name

May 23, 2022

1  out of  5
rating by Google Name
"State Farm, the insurance company that advertises itself as a "good neighbor," has asked hundreds of its employees to donate books promoting LGBTQ+ themes to children as young as 5 to local schools and public libraries, according to an email leaked by a whistleblower. Source: the Blaze"
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Josephine Luzroque

May 5, 2022

5  out of  5
rating by Josephine Luzroque
"easy to contact and very helpful, professional, I am loyal customer since 1990s 🥰"
We responded:
"Josephine, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you! - Joe"